PRIVACY POLICY 
Effective Date: [Insert Date] 
 
This Privacy Policy describes how VoiceMind PTY Ltd (“VoiceMind,” “we,” “us,” or “our”) collects, uses, and protects the personal information of users (“you” or “your”) who use the VoiceMind mobile application (“the App”) and related services. We are committed to protecting your privacy and complying with the Protection of Personal Information Act, 2013 (POPIA) and other applicable privacy laws. 
 
1. COMPANY INFORMATION 
VoiceMind PTY Ltd   
Registered in South Africa   
Address: [Insert Province/State], South Africa   
Email: info@voicemind.co.za   
Website: https://voicemind.co.za 
 
2. INFORMATION WE COLLECT 
We collect and process the following types of personal information to provide and improve our services: 
- Account information (name, email address, password) 
- Profile details (gender, country, profile photo) 
- Voice recordings and journal entries 
- Chat interactions with the AI chatbot 
- Subscription and payment details (processed through Stripe) 
- Authentication data (via Firebase) 
We do not knowingly collect information from children under 12. Users aged 12–17 may use the App only with parental or guardian consent. 
 
3. PURPOSE OF PROCESSING 
We collect personal information for the following purposes: 
- To provide and manage your user account 
- To deliver personalized AI-based chat and voice services 
- To process subscription payments 
- To store and display user-generated content (journals, recordings) 
- To maintain and secure the App and services 
 
4. DATA STORAGE AND SECURITY 
All user data is stored securely on AWS cloud servers. While AWS maintains strong security standards, VoiceMind does not currently apply additional data encryption. Data is deleted immediately upon account deletion. The location of AWS data storage may vary and may be outside South Africa. 
 
5. DATA SHARING AND DISCLOSURE 
We do not sell or share personal data with third parties. Limited data is shared only with trusted service providers as necessary to operate the App: 
- OpenAI (for AI-generated text responses) 
- ElevenLabs (for voice synthesis services) 
- Stripe (for payment processing) 
- Firebase (for authentication) 
These third-party services process data according to their respective privacy policies. 
 
6. USER RIGHTS 
Under POPIA, you have the right to: 
- Access your personal data 
- Request correction or deletion of data 
- Withdraw consent at any time 
- Lodge a complaint with the Information Regulator (South Africa) 
 
7. ACCOUNT DELETION AND DATA RETENTION 
When a user deletes their account, all personal data is permanently removed from our servers immediately. 
 
8. INTERNATIONAL DATA TRANSFERS 
Your data may be stored or processed in countries outside South Africa. By using the App, you consent to such transfers, provided adequate protection measures are in place. 
 
9. CHILDREN’S PRIVACY 
Users under 18 must have the consent of a parent or legal guardian to use the App. We do not knowingly process data of minors without consent. 
 
10. CONTACT INFORMATION 
If you have any questions or concerns about this Privacy Policy, contact us at: 
Email: info@voicemind.co.za   
Website: https://voicemind.co.za 
 
11. CHANGES TO THIS POLICY 
We may update this Privacy Policy from time to time. Updates will be reflected by the “Effective Date” above. 
 
--- END OF PRIVACY POLICY ---